License Key Recovery
If you lost your license key, here is how to get it back.
Method 1 Store customer portal (fastest)
Lemon Squeezy (new purchases):
- Go to clipforgereal.lemonsqueezy.com/billing
- Sign in with the email address you used to purchase ClipForge.
- Open your ClipForge order — your license key is shown with the receipt.
Gumroad (legacy purchases):
- Go to gumroad.com/library
- Sign in with the email address you used to purchase ClipForge.
- Find ClipForge in your library and open the product page to copy your key.
If you checked out as a guest and do not have a portal login, use Method 2.
Method 2 Receipt email
The original receipt email from Lemon Squeezy or Gumroad contains your license key. Search your inbox for "ClipForge" and senders such as Lemon Squeezy receipts or noreply@customers.gumroad.com.
The key is in the body of the email, formatted as groups of characters separated by dashes.
Method 3 Email support
If Methods 1 and 2 do not work:
- Email jgarci.lugo+clipforge@gmail.com from the address you used to purchase.
- Subject: "License recovery."
- Body: include your full name as it appears on the receipt, and the approximate date of purchase if you remember it.
You will get a response within 2 business days, usually faster, with your license key resent.
We will only send the key to the email address on the original purchase record. This is a security measure — it prevents anyone else from claiming your key.
Common issues
"My key does not activate, it says invalid."
- Confirm you copied the entire key including all dashes.
- Confirm you do not have extra spaces at the start or end.
- Confirm you are running v0.2.3 or newer. Earlier versions cannot activate keys issued after their release.
- If the key still does not activate, email support with the error message shown in the activation dialog.
"My key worked once and now says deactivated."
- The license re-checks against Lemon Squeezy or Gumroad (whichever issued the key) about once every 24 hours. The re-check is skipped gracefully if the network is unavailable. Refunded, disputed, disabled, or ended memberships lose paid access at the next successful check. If an active key is reported as deactivated by mistake, reactivate by entering it again in Help → Manage license. No new purchase is needed.
- If you replaced your computer or did a clean OS install, the machine fingerprint changes. Email support and we will reset the activation count.
"I switched computers."
You can install on machines you personally control. There is a soft limit of three concurrent activations. If you have moved between three machines and the fourth one will not activate, email support and we will reset older activations.
"I lost the email address I purchased with."
Contact Lemon Squeezy support first so the merchant of record can verify the order safely. If they direct you to ClipForge support, email from a working address with your full name, prior purchase email if known, order number if known, and approximate purchase date. Never send full or partial card numbers, API keys, or license keys.
Contact
jgarci.lugo+clipforge@gmail.com — replies within 2 business days.